At Savvii we protect our infrastructure as well as possible. However, the chain is only as strong as its weakest link. If your website gets hacked then we do the following:

  1. We turn off the mail functionality on your site to protect the reputation of the IP of the server.
  2. We contact you via a ticket about the hack and the next steps.
  3. You let us remove the malware or you can do it yourself.
  4. You take precautions to prevent another hack and inform Savvii when the precautions are completed.
  5. We will then scan site again for malware and if found clean Savvii will turn the mail functionality back on.

If the malware removal by yourself or precaution measures are not made 24 hours after a specified time by us, we will have to make your website inaccessible. This is to protect your visitors and our infrastructure.