FAQ WordPress @ Savvii

Here we discuss the most frequently asked questions about Wordpress on the Savvii platform. Is your question not listed? Take a look at the rest of the support articles about WordPress or contact support.  

I see 'index.php' in my permalinks, how do I get rid of it?

At Savvii, we use NGiNX instead of Apache as a web server. That's why WordPress itself adds the 'index.php' to your permalinks. You can solve this by entering the permalink structure you want in the option 'custom structure'. You can find this in the WordPress admin under 'Settings' -> 'Permalinks'. 

Why does sharing posts on Facebook give error messages?

Facebook tries to retrieve the content of your site over IPv6. Because Savvii works all over IPv4, this means that IPv6 requests will not reach Savvii's server. 

It is best to remove all AAAA records from your DNS settings for the domains hosted at Savvii. This prevents requests from ending up in the wrong place.  

Still experiencing problems? Then try the debugger from Facebook yourself. 

Why does WordPress ask to check (s)FTP data?

If you have moved your website to Savvii, WordPress may ask you to check your sFTP data as soon as you log into the administration environment. 

You cannot change this data as it is locked in the wp-config.php file. However, Savvii does not require this information. The entries in the wp-config.php can therefore be deleted. These are the following rules: 

define('FS_METHOD', 'ftpsockets'); 
define('FTP_BASE', '/path/to/wordpress/'); 
define('FTP_CONTENT_DIR', '/path/to/wordpress/wp-content/'); 
define('FTP_PLUGIN_DIR ', '/path/to/wordpress/wp-content/plugins/'); 
define('FTP_USER', 'olduser'); 
define('FTP_PASS', 'oldpass'); 
define('FTP_HOST', 'ftp.oldlocation.nl');

Why can't I log into WordPress with the data I got from Savvii?

This is probably caused by one of two things: 

• Because you moved your site from another host to a Savvii server, all users of the site on the old environment were moved along. Also, the configuration of the site that was rolled out when you ordered a hosting package was overwritten. The WordPress user that you received in your mail at the time has therefore been deleted. 
• Your domain name contains a '-', for example abc-xyz.nl. Because we also add a '-' in the user we create for you, these two characters are sometimes merged into one character by the receiving mail clients. Replace this long hyphen with '--' without spaces.