Hosting your site at Savvii has many advantages. One of these advantages is that we can take care of the plugin and core updates for you. 

This ensures that your website is always equipped with the latest plugin and core versions with all the positive consequences that this entails. 


Enabling/disabling automatic updates

Would you like to use this service? Log in to your Savvii Control Panel. Then click on the button Manage at the site(s) for which you want to set it.

This will take you to the overview for your site. Scroll down until you see the 2 options, called Allow core updates and Allow plugin updates. Here you can tick what you want.


Photo: In this example, core updates are disabled but the plugins are updated automatically.

Working method automatic plugin updates

Here at Savvii, we check every working day every website for which it is checked for available updates. This is done fully automatically and afterwards we receive a list of sites with the available updates per site.


Updating the sites themselves is done manually, every working day, on our side. This is so that we can check for each website that the update does not have fatal consequences for the functionality. We do this by visually checking the homepage. You can expect your website to be up to date between 9.00-12.00 hours.


What if the update goes wrong?

A plugin update can hardly hurt, but if something goes wrong we will be there immediately and we will restore the WordPress installation. This is where our daily backups come in handy: we will restore the most recent backup we have of your site to undo the update. Of course you will receive a message about this.


Do you really update everything?

Of course we try to update every plugin for which an update is available. Unfortunately this is not always possible; there are several reasons for this:


  • Authentication problems: Envato Market or other marketplaces often cause authentication problems, i.e. we do not get permission to perform the update. In this case, make sure that all required API keys have been entered.

  • PHP errors in your site: There may also be other reasons why an update cannot be performed. It is also possible that there is an error deeper at application level. This requires the attention of the developer of your website. In consultation with you, we can also offer you a helping hand here.

  • Time Outs: In some cases a plugin is too big to be updated via our script and a timeout occurs. Large plugins like WPML and WooCommerce are sometimes a risk factor.

  • Special folder structure: If the /wp-content folder has a different name or is located in a subdirectory, we cannot perform plugin updates.


Sometimes we can't update anything simply because your WordPress-core version is too old for our update script. So make sure it is always up to date.

In summary, there are several reasons why updates can't be done. Of course we do send regular updates about this to affected customers.


Unfortunately we are unable to update the following plugins:

  • yikes-inc-easy-mailchimp-extender
  • advanced-custom-fields-pro
  • js_composer (Visual Composer)
  • uncode-js_composer
  • js_composer_theme
  • wp-migrate-db-pro
  • wp-migrate-db-pro-media-files


Working method automatic core updates

Updating your WordPress core is very important. Among other things, security holes are closed or functionalities are updated. It is important to always use the latest stable version. However, we always check if an update is wise first. Immediately after an update has been released, it is possible that it does not function optimally. In that case, we will wait a while before updating the core until we consider the latest version to be stable enough.


For this reason, core updates are less frequent. Therefore we advise you to update your core manually before you move your site to Savvii, or before you decide to enable the core updates.


Tips

IIn conclusion, some recommendations for the optimal conditions for running the automatic updates:


  • Update your core & plugins manually before you let us do it.

  • Keep an eye on your website on a daily basis to check with us that nothing goes wrong after an update.

  • If necessary, enter the credentials (e.g. API keys) for encrypted plugins from alternative sources.

  • Make sure that your website does not generate php errors, you can check this in your error log

  • Check if you have received a message from us about an unsuccessful update and follow the recommended steps on.

  • Make sure your application remains compatible with the latest versions of WP and plugins. This is the responsibility of the developer of your website.